Distribution

The adriatic region's leading distributor

M SAN Grupa core business is distribution. In addition to distributing PC equipment, software and consumer electronics, toys are the latest addition to its distribution offer.

Logistics

DISTRIBUTION

M SAN Grupa first major distribution contracts were signed in 1998 when it started the authorised distribution of ASUS and Western Digital products. Very soon, the company reached the top of the Croatian IT distributors list. In the following years, M SAN Grupa became the authorised distributor for leading global IT principals. Continuously learning through business cooperation with leading producers such as Microsoft, Hewlett-Packard, IBM and others, but also its partners, M SAN Grupa answered one of the key questions of its business future. The future of M SAN Grupa, as well as its success so far, is based on a business model that continually changes and improves the company's operations in accordance with market developments and its partners' needs, using a system that gives prompt answers to these needs, and taking on all its partners' operating processes: from procurement, production, supplies management and logistics, to servicing, accounting and marketing products to the consumer.

M SAN Group History

1995
  • Asus
  • Microsoft (OEM partner)
  • Western Digital
1998
  • Belinea
  • D-Link
1999
  • Samsung
  • Kouwell
  • Transcend
  • Microsoft (OEM distribution)
  • Titan
  • TwinMOS
  • Hewlett Packard
2000
  • APC
  • Hauppauge
  • Metrologic
  • MS Industrial
2001
  • Symantec/Veritas
  • Trend Micro
2002
  • Psion
  • Microsoft (Retail distribution)
  • IBM
2003
  • Logitech
  • Olympus
  • Vivax
  • Raidsonic
  • GeCube
  • Bluetake
  • PixelView
  • BenQ
2004
  • Huawei 3Com
  • Triton
  • Haier
  • Teka
  • Microsoft (DOEM distribution)
  • Antec
  • SoundGraph
  • Kodak
  • Projecta
2005
  • Point of View
  • Mireo
  • Axis
  • Belinea
  • CA
  • Lenovo
  • Mio
2006
  • Alcatel
  • Philips
  • Sony Ericsson
  • Cellular Line
  • Cyber Power
2007
  • Fujitsu Siemens
  • Acer
  • LG
  • Panasonic
  • Sun Microsystems
2008
  • Hewlett Packard (Srbija)
  • Samsung (Srbija)
  • Kaspersky
  • Toshiba
2009
  • Adata
2010
  • Dell
  • Samsung consumer
2011
  • HTC
  • Canon
2012
  • Xerox
  • Garmin
  • mWare
  • AMAW
  • Famosa
  • Faro
  • Imc Toys
  • Infantion
  • Intek
  • Kiddieland
  • Nikko
  • PlayGo
  • Prime bebe
  • Stamp
  • Vivid
  • Xerox
  • Cat
  • Garmin
  • Graco
  • Basic Concept
  • Chameleon
  • Goldlock
  • Imperial
  • Sanja
  • Viga
  • Allied Telesis
2013
  • Brix’n Clix
  • Fotorama
  • Giochi Preziosi
  • HTI
  • Maisto
  • Toy State
  • Blip Toys
  • Philips
  • Emerson 
  • Network Power
2014
-
2015
  • Unify
2016
-
2017

PRINCIPALS

OUR BRANDS

In its assortment M SAN Grupa have four own brands from the following segments:

• consumer electronic - Vivax

• computer components and peripherals - MS Start

• custom made PCs - MSGW

• toys and kid’s equipment - Prime Bébé.

 

 

M SAN brands

 

    

ENTERPRISE

The Enterprise sector is an independent organisational unit within M SAN Grupa acting as VAD (value added distributor).

The Enterprise sector provides its partners with a wide range of ICT technologies and services.

Continued investment in new technologies, solutions and value added development to ensure the ongoing provision of cutting-edge solutions and the maximising of our partners' competitive advantage with final users.

 

Enterprise

 

M_SAN_Enterprise

Logistics

A system you can trust

M SAN Grupa has the excellent logistics support in Croatia and the Adriatic region, and its aim is to guarantee the prompt and top-quality delivery of products to its partners. Its distribution centre in Rugvica is organised and equipped with cutting-edge technology for monitoring the item flow in the warehouse, and is supported by the company's own WMS Asparagus application, so that at any moment its employees know the exact location and movement of any one of 15,000 items, as well as to which partner and when it should be delivered.

M SAN Grupa has a specialised expert team, backed up with unique planning methods, in charge for a procurement routes optimisation with aim to minimise operating costs and delivery times.
  • WMS Asparagus

  • 33000 pallet slots

  • 56347 m2 warehouse

Electronic service

CUSTOMS WAREHOUSE

As part of its logistics operations, M SAN Grupa has a type-D customs warehouse (a private customs warehouse for uncleared goods) in order to offer a faster and more efficient service to the whole distribution network.

 

skladište

Electronic service

RELIABILITY, QUALITY AND SPEED ARE OUR IMPERATIVES

Our main electronic service centre is located in Rugvica, and covers 2,200 m² of floor space. It is equipped with the latest technology and cutting-edge measuring and calibrating devices necessary for an efficient operation and top results.

However, all this equipment would not mean much without our highly dependable and technically trained employees who continuously go through specialised trainings, both in Croatia and abroad. All employees have the internationally recognised CompTIA A+ certificate, compatible with the ISO 17024 standard and 8140/8570.01-M USA Directive, guaranteeing their expertise and training in maintaining and servicing personal computers, laptops, stationary and mobile phones, printers and various peripherals. In addition to having this certificate, they are also specialised in the narrower technological segment they work in. Some of the major brands MR Service has been authorised for are: HP (Hewlett-Packard), IBM, Lenovo, Philips, Samsung (IT segment), Epson, Olympus, Acer, LG, Panasonic, Sun Microsystems, BenQ, APC, VIVAX and many others.
  • certificate

  • ISO 9001

  • ISO 14001

Servicing

In order to be able to repair any faulty device as soon as possible, MR Service has its own spare parts warehouse covering 600 m² of floor space, with over 50,000 items. All spare parts are either original or have been approved by the producers, and so guarantee the durability and reliability of serviced devices.

In addition to the standard servicing of equipment, MR Service offers:

  • On-site servicing for larger and more complex devices and systems (printers, UPS, server sale)
  • Technical support by phone, e-mail, web form, and web RMA application
  • Contractual equipment maintenance
  • Flexible modes of cooperation in accordance with agreed terms and customer wishes
  • Internet monitoring of the servicing process through web application

If you URGENTLY need to service your device or would like to find additional information,

please contact us via phone +385 1 6401 111

or visit our web page: www.mrservis.hr

 


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