TRUST AND RESPECT
Trust and respect among associates and partners are the basis of any beneficial business relationship. We respect the integrity and personality of every individual, and appreciate diversity in opinions, cultures and customs. We also promote open communication. In order for it to be realised, our vision needs each product, service and market equally, as well as the knowledge that our associates and partners can rely on us. Thus, we are committed to fostering and promoting mutual trust and respect.
We keep our promises to our associates and our partners. We honour all our obligations and follow through with our commitments, never waiting for someone else to do our job, always recognising and solving the problems we think are in need of solving, never waiting for someone else's warning. Each of us is responsible for himself or herself and for his or her work, but also for the success and well-being of the whole company. By giving our maximum in our work, we find the best feasible solutions, to the satisfaction of all the parties involved. We manage the company's resources according to the principles of good management, and we act responsibly with regard to all the data we learn while working at M SAN Grupa.
Being proactive implies being enterprising, being ready to take the initiative and risks. It is always necessary to think a few steps ahead in order to anticipate our partners' needs and to react accordingly and in advance. We are expected to approach our work proactively and to take the initiative in problem-solving and, in particular, to act in a timely fashion. As time is the only non-renewable resource, the measure of success is the total reaction time from receiving the information to the decision and final result.
BEING PARTNER- AND CUSTOMER-ORIENTED
Our efficiency and effectiveness are among the key factors in supporting M SAN Grupa's partners and customers. This orientation towards partners and customers includes gaining their trust, which we achieve through a proactive approach to work and anticipating their needs, and thanks to the information we give them before they even ask for it. In order to be able to fulfil these tasks, we continuously monitor market developments and actively approach our partners, aiming to be their first choice.
DEVELOPING TEAMWORK AND A TEAM SPIRIT
We develop a sense of community and collegiality in a spirit of "all for one and one for all". This is especially true in providing expert assistance, giving advice, exchanging experiences, and ensuring an open flow of information. By respecting differences and considering all facts and situations from different viewpoints, we contribute to the promotion of the work ethic and culture within M SAN Grupa. We recognise and support our associates' contributions, and celebrate success together. This is why we especially encourage teamwork, full cooperation, and a multidisciplinary approach to different business projects and tasks.
We started M SAN Grupa not so long ago, and we can thank our curiosity, enthusiasm, creative restlessness and acceptance of new ideas for what we have become. For us, new problems are new challenges that need to be approached readily and with an open mind in order to find solutions and give proposals to improve existing processes and procedures. By finding new ways of meeting our partners' needs, by learning and being innovative, we create new, additional value.
A LEARNING ORGANISATION
Acquiring new competences is a personal responsibility and obligation for all of us, and a creative approach to work, being open to new insights, suggestions and experiences, as well as an ability to come up with new ideas is something we especially appreciate – and reward. We develop and apply an effectiveness evaluation system, and change what is not good, constantly aligning processes and procedures in accordance with continuous changes. The exchange of knowledge is extremely important for the increase in our collective organisational knowledge, which is one of our greatest assets. The transfer of knowledge and experiences is encouraged by the involvement of all employees in specialised and interdisciplinary project teams, by internal mobility, and participation in various business processes that are wider than our "cubicle", i.e. our workspace. All of us, especially management, are obliged to give professional and personal help and support in our associates' learning processes.
POSITIVE WORK ENVIRONMENT
We strive to achieve what we talk and write about, and this needs to be based on a positive everyday environment. Among other things, this includes keeping one's workplace tidy and clean. In maintaining a positive working spirit, we are driven by a desire for success and achievement, while promoting honest and positive relations among colleagues, appreciating them, building on them and taking part in them. We deal with possible individual grievances on a personal basis, at the level of the individual problem, i.e. the level at which it is resolvable, while acting positively and with renewed motivation towards other team members and associates.
RICHNESS IN DIVERSITY
We see wealth in diversity. Our markets differ in economic, cultural and worldview terms. We embrace this diversity and respond to it with the richness of our own diversity. The most valuable M SAN Grupa resource is its people, with all their different experiences, knowledge, skills, ideas and desires. Such wealth is the foundation on which we build our success and growth. As part of this process, we influence both ourselves and our partners in a beneficial way, but also society at large. We do this by spreading our values, creating new jobs, and continuously striving for new levels of quality in our business.